Legal
Privacy Policy
FlashEx Courier & Concierge Services (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect through flashexcourier.com, how we use it, and your choices.
Information we collect
- Your name, email address, and phone number.
- Business or organization name, if provided.
- Pickup and delivery addresses.
- Details you submit through our estimate forms — item descriptions, requested dates and times, and notes.
How we use it
We use your information only to provide quotes, confirm your request by phone or email, and fulfill the service you ask for. We do not use it for unrelated marketing.
How your request is sent
When you submit one of our estimate forms, your details are sent to contact@flashexcourier.com through our secure email backend — so your request passes through our email servers on its way to us. You’ll see an on-page confirmation right after you submit, and we’ll follow up with your quote by phone or email. Nothing you enter is stored on this site.
Text messaging
If you opt in to text updates, FlashEx texts you about your request or order — your quote, confirmations, status updates, delivery confirmation, and requested callbacks. Message frequency varies (up to 4 per request/order). Message and data rates may apply. Reply STOP to opt out, HELP for help. We do not share your mobile number or your text-message opt-in information with third parties or affiliates for marketing purposes. How consent is collected — on our forms, in our chat, and by phone — is published on our SMS Consent page.
Chat assistant
Our website chat assistant (“Ask FlashEx”) collects only what you share in the conversation — your name, phone number, email address, your request details, and any photos or documents you attach — and uses it solely to respond to you and arrange the service you ask for. Conversations are sent directly to the FlashEx team through our own secure backend. No outside advertising network or data broker ever receives your chat contents.
Two notes: (1) when you type a pickup or delivery address, our address-autocomplete feature sends what you type to an address-lookup service so it can suggest matches — only the address text you type, nothing else; (2) if you tap “Live agent,” you continue the conversation on WhatsApp, which is governed by WhatsApp’s own privacy terms.
Please never share payment card numbers in chat. Card payments are always handled on our secure hosted checkout pages — card details never pass through our website or our chat.
Client portal accounts
If you have a FlashEx client portal account (created for you by our team — there is no public sign-up), we also store the details needed to run it: your business and contact information, your orders and their status history, your invoices, and files you or we attach to an order, such as proof of pickup or delivery. That way you and our team always see the same record. Portal passwords are stored only in scrambled (hashed) form — we can never see your password. Portal records are kept on our secure hosting for as long as your account is active.
Paying an invoice online
Some invoices include a secure payment link to PayPal or Stripe. Payment is completed on that provider’s own page — your card details go only to the provider and never touch FlashEx.
We never sell your information
FlashEx does not sell your personal information to third parties. We share your details only as needed to complete your requested service — for example, with the courier handling your job, or with our form-processing provider that delivers your request to us.
Safeguards
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so please only include information you’re comfortable sharing.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was most recently posted.
Questions
For privacy questions, contact us at contact@flashexcourier.com or 1-866-352-7439.